Quensus Cookie & Privacy Policy

Introduction

Quensus Limited ("Quensus", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share personal data when you visit www.quensus.com or interact with our website and services.

This policy applies to visitors to our website. If you use Quensus products or services under a separate contract, additional terms may also apply.

Data controller and contact

The data controller responsible for your personal data is:

Quensus Limited
Strelley Hall, Nottingham, England, NG8 6PE
Email: info@quensus.com

If you have questions about this policy or wish to exercise your data protection rights, contact us using the details above.

Personal data we collect

We may collect and process the following categories of personal data:

• Contact and enquiry data — name, email address, phone number, company name, job title, and message content when you submit forms, request quotes, download resources, or subscribe to our mailing list.
• Technical and usage data — IP address, browser type, device information, pages viewed, referral source, and interaction data collected through analytics tools when you consent to analytics cookies.
• Communication data — records of enquiries, support requests, and live chat conversations when you use our chat widget and consent to functional cookies.
• Cookie and consent data — your cookie preferences and consent choices stored in your browser.
• Security data — information processed by spam-protection services (such as Google reCAPTCHA) when you submit forms, including interaction signals required to distinguish human users from bots.

We do not intentionally collect special category data (such as health information) through this website. Please do not submit sensitive personal data unless we specifically request it.

How we collect personal data

We collect personal data when you:

• Complete forms on our website (enquiry, quote, brochure download, mailing list, etc.)
• Contact us by email, phone, or live chat
• Browse our website (through cookies and similar technologies, where permitted)
• Interact with embedded content such as YouTube videos (where you consent to marketing cookies)

Lawful bases for processing

Under UK GDPR, we rely on the following lawful bases:

• Consent — for non-essential cookies, marketing communications where required, and optional analytics or embedded media.
• Legitimate interests — to operate, secure, and improve our website, respond to enquiries, and understand how our site is used, where those interests are not overridden by your rights.
• Contract — where processing is necessary to respond to your request or take steps before entering a contract with you.
• Legal obligation — where we must comply with applicable law.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing carried out before withdrawal where that processing was lawful.

How we use personal data

We use personal data to:

• Respond to enquiries, quotes, and support requests
• Send marketing communications where you have opted in
• Provide and improve our website and user experience
• Analyse website traffic and performance (with consent)
• Measure advertising effectiveness (with consent)
• Protect our website from spam, abuse, and security threats
• Comply with legal and regulatory obligations

Third-party service providers

We use trusted third-party providers to help operate our website. These providers may process personal data on our behalf or as independent controllers depending on the service.

• Cloudflare — content delivery, security, and performance (hosting infrastructure)
• Google — Google Tag Manager, Google Analytics 4, Google Ads conversion tracking, Google reCAPTCHA, and YouTube embeds
• Ahrefs — website analytics
• LeadConnector — live chat widget

Each provider processes data according to its own privacy policy. Where required, we use appropriate safeguards for international transfers, including Standard Contractual Clauses or equivalent mechanisms.

International transfers

Some of our service providers are located outside the United Kingdom, including in the United States. Where personal data is transferred internationally, we ensure appropriate safeguards are in place as required by UK data protection law.

Data retention

We retain personal data only for as long as necessary for the purposes described in this policy, unless a longer retention period is required by law.

• Enquiry and form data — typically up to 3 years after last contact, unless a longer period is needed for contract or legal purposes.
• Marketing data — until you unsubscribe or withdraw consent.
• Analytics data — according to the retention settings of the relevant analytics provider (typically 14–26 months for Google Analytics).
• Cookie consent records — up to 180 days, after which we may ask for your consent again.

Your rights under UK GDPR

Depending on your circumstances, you have the right to:

• Access — request a copy of your personal data
• Rectification — request correction of inaccurate data
• Erasure — request deletion of your data in certain circumstances
• Restriction — request limited processing in certain circumstances
• Data portability — receive your data in a structured, machine-readable format where applicable
• Object — object to processing based on legitimate interests or for direct marketing
• Withdraw consent — where processing is based on consent, including cookie preferences via our cookie settings tool

To exercise your rights, email info@quensus.com. We may need to verify your identity before responding.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies and similar technologies

We use cookies and similar technologies on our website. Non-essential cookies are used only with your consent. For full details, including a list of cookies we use and how to manage your preferences, see our Cookie Policy below or use the Cookie settings button on our website.

Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Children

Our website is not directed at children under 16, and we do not knowingly collect personal data from children.

Automated decision-making

We do not use your personal data to make automated decisions that produce legal or similarly significant effects.

Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where required, seek your consent again for relevant processing activities such as cookies.