Smart leak detection saved a luxury Nottingham home from water damage - Aviva’s proactive approach prevented major losses and protected high-value assets.
Private Homeowner | Nottingham, UK
A private client undertaking a transformative renovation of a substantial six-bedroom residence, complete with a new spa and swimming pool complex. The property features multiple high-value areas including a cinema room, a secure server and AV control centre, and sophisticated home automation systems all requiring robust protection from environmental and mechanical risks.
This ambitious project presented several inherent risks, particularly concerning potential water damage. The property featured high-value assets throughout, and critically, a sensitive server and AV room was located adjacent to the main plant room. Adding to the complexity, a state-of-the-art cinema room shared a wall with the swimming pool plant room. The potential for leaks to cause extensive damage to valuable equipment, disrupt essential systems, and lead to significant financial losses was a major concern for the client.
The potential for leaks, pressure build-up, or unnoticed failures posed significant consequences:
Recognising the unique profile of this property, Aviva proactively advised a preventative approach rather than a reactive one. Working in partnership with Quensus, a specialist in intelligent water management and leak detection, a bespoke solution was designed, installed and tested.
Four independent LeakNet Gen2 units were installed, each protecting critical areas:
Each unit features real-time monitoring and automatic shutoff valves, minimising response time in the event of a fault.
Strategic installation of leak detection cables under:
These are high-risk components where even minor leaks can escalate rapidly the cable system ensures early alerts even for small moisture buildup or slow drips.
All systems were unified under the FlowReporter app, enabling:
This offers a single point of oversight, simplifying management while vastly increasing responsiveness.
The system delivered measurable benefits within weeks of installation:
A subtle but continuous leak in a swimming pool valve was detected just days after system activation.
Result: Quick repair, avoiding ongoing water loss and saving over £400 annually.
One month later, the system identified a burst pipe fitting within the main plant room. The LeakNet unit:
The potential impact, had it gone undetected:
“Working with Aviva on this installation for their client in Nottingham was a seamless and rewarding experience. The client's property presented some significant potential risks, and Aviva proactively sought a solution that really addressed those vulnerabilities. The LeakNet system, with its remote monitoring and automatic shutoff capabilities across multiple zones, coupled with the targeted leak cable deployment, offered a robust defense. We were particularly pleased to see the system quickly deliver tangible benefits, first with the early detection of the faulty pool valve and then, crucially, in preventing what could have been a truly catastrophic event.”
— Dan Simmons, Director, Quensus
This project exemplifies Aviva’s forward-thinking approach to risk management going beyond insurance cover to deliver active protection. By facilitating intelligent home technology solutions like LeakNet, Aviva helps clients:
More than a policy provider, Aviva positions itself as a trusted partner in safeguarding the lifestyles and properties of its high-value clients.
“Quensus understands Aviva’s diligent approach to escape of water risk management, and we’re pleased to welcome them on board as a Specialist Partner to complement our in-house expertise. Their technical solutions can help our customers safeguard their assets from potential water damage, mitigating future financial losses and minimising business disruption.”
— Simon Hemingway, Escape of Water Technical Specialist at Aviva
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Quensus Ltd
Company Number: 09530781
VAT Number: GB251797479
Head Office
Strelley Hall, Nottingham,
England, NG8 6PE
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